Frequently asked questions

Our contractual customers can make a transport order easily in the Kaukoputki online service or via other electronic order portals. In addition, we have the nShift order portal at our disposal.

If your company does not have an agreement, please contact tarjous@kaukokiito.fi.

Kaukokiito’s transport services are primarily aimed at corporate customers.

To log into Kaukoputki, sign up as our corporate customer. The registration is done by the main user chosen by the company. They grant access rights to other users within the company, including other main users.

If you are already our corporate customer and have credentials for Kaukoputki, you can log into service using your own credentials.

Recipient customers, both corporate and private, can also register to Kaukoputki. As a recipient customer, you can track shipments from various suppliers that are transported by Kaukokiito in one view.

Kaukokiito’s schedule search can be found here.

Kaukokiito’s pricing is based on the transport distance and freighting weight of the item. You can also order additional services for shipments subject to a fee. Please contact our sales team at tarjous@kaukokiito.fi so that we can calculate a quote that will suit your transport needs.

The charge for calls to our 0100 service numbers is €1.17 per call + €2.00 per minute + local network charge/mobile phone charge. You can make a transport order free of charge using the Kaukoputki online service.

Please contact tarjous@kaukokiito.fi.

Request for quote concerning an single transport.

Request for quote concerning a transport agreement.

You can also always contact us by email at tarjous@kaukokiito.fi.

Our basic service includes transport from the sender to the recipient in accordance with our schedule book in dry cargo space at outdoor temperature. Receipt in the immediate vicinity of the vehicle. We offer special handling, fleet, schedule and other services as additional services subject to a charge. Transportation complies with the transport provisions of the Road Transport Agreement Act and the Regulations for the transportation service of goods.

Kaukokiito’s transport services are primarily aimed at corporate customers.

The general transport packaging guidelines of the Finnish Logistics Association can be found here. The PDF guide is in Finnish.

The freight weight of a shipment is calculated according to its volume, its mass or the actual space it takes up on a pallet or in a load in the transport unit. Its secure and safe placement in the load space are also taken into consideration.

Yes.

We provide heated transportation from October to May. Heated transportation means transporting shipments in sub-zero weather in a heated cargo area where the temperature of the products does not drop into sub-zero temperatures. Heated transportation can be ordered through Kaukoputki as an additional service. Transport with more specifically controlled temperature cannot be ordered by simply placing an electronic order. Please contact your Kaukokiito’s sales contact person or if you are a new customer tarjous@kaukokiito.fi to verify the availability of fleet.

Cooled transportation should always be ordered by contacting your contact person or tarjous@kaukokiito.fi to ensure the availability of fleet and the continuity of the cold chain. We have approximately 250 transport units that meet international refrigerated transport classifications.

Yes. We offer transport of hazardous materials across Finland.

However, it should be noted that Kaukokiito does not transport tank shipments, radioactive materials (LK7) or explosives (LK1), apart from exempted class 1.4S substances. The sender is responsible for ensuring that the products are packaged in line with legal requirements, packaging materials, marking parcels and waybill entries, so please contact your company’s security advisor.

The availability of transport requiring a separate safety plan must always be verified in advance by contacting info@kaukokiito.fi.

A consignment note is a delivery process note that contains the information about sender, recipient, shipment measurements, weight and number of items in the consignment. In Kaukokiito’s transports, the consignment note is digital, except for the transport of dangerous goods, which must be accompanied by a paper consignment note.

A delivery note is not a part of the consignment note. A delivery note includes information about the content of the shipment.

Your company will select a main user who will sign up for the new online service on Kaukokiito’s website. The main user has insight into all your organisation’s contracts and Kaukoputki’s sections. The main user will add your company’s other users and assign them the appropriate access rights. The main user can also add other main users.

Register to Kaukoputki

Our Kaukoputki support activates the main user accounts manually no later than the next weekday after registration. If your credentials are not working in spite of this, please contact kaukoputkituki@kaukokiito.fi.

The company can choose the main user at its own discretion. The main user has visibility into all contracts and sections of Kaukoputki within your organization. The main user adds other users in your company and assigns them appropriate access rights based on their job roles. The main user can also add other main users.

Yes, there can be, and from a risk management perspective, it is advisable to choose two. There can also be more main users, which can be beneficial in situations where the company has multiple locations and you want a main user for each location. However, it is important to exercise good judgment and consider that a main user can see and modify all information, including that of other locations.

If your company has designated a main user and you do not know who it is, you can check this information with our Kaukoputki’s user support.

Kaukoputki’s user support serves our customers on weekdays from 8 a.m. to 4 p.m. at +358 10 510 1700 or at kaukoputkituki@kaukokiito.fi.

Your company’s main user will add your company’s other Kaukoputki users and assign them the appropriate access rights in Kaukoputki. This means that the basic users do not register with Kaukoputki, only the main user does.

Users will receive an email with a login link and information on how to create a username.

Unfortunately, the old credentials do not work in the new Kaukoputki. Your company needs to register as a new user of Kaukoputki. The registration will be done by the main user chosen by your company.

The email address specified during registration will serve as the username going forward.

The main user has insight into all your organisation’s contracts and Kaukoputki’s sections. The main user will add your company’s other users and assign them the appropriate access rights. The main user can also add other main users.

Our Kaukoputki support activates the main user accounts manually no later than the next weekday after registration. If your credentials are not working in spite of this, please contact kaukoputkituki@kaukokiito.fi.

It improves communication, the smoothness of the supply chain, and the service experience by allowing us to contact the recipient if necessary.

Kaukoputki creates a unique consignment note number for transport orders, so unfortunately you cannot enter your own number into the service.

In Kaukoputki, it is possible to edit shipments that have not yet been scheduled for transport. Kaukoputki’s shipment tracking clearly indicates when the details are still editable.

If the shipment has already been scheduled for transport, please contact our shipment inquiry. You can send a change request directly from Kaukoputki or call the number +358 10 510 1300, and we will check the situation on a case-by-case basis.

You can cancel a shipment after ordering in Kaukoputki if the shipment has not been forwarded to transport planning yet.

If the shipment has already been scheduled for transport, please contact our shipment inquiry. You can send a cancellation request directly from Kaukoputki or call the number +358 10 510 1300, and we will check the situation on a case-by-case basis.

Yes, all invoices will appear in the new Kaukoputki. 

Claims for transport damage can now be made in Kaukoputki by filling in a compensation claim. Making a claim is easy. Everything starts from the shipment’s waybill number, and the form guides the person making the claim in filling in the information correctly.

The claim will be automatically forwarded to our claim handling system and will be processed by our claim handling team no later than the next weekday.

No, but Kaukoputki is very well optimized for mobile use. You can save the web service link to your phone, and the service will scale for mobile use.

Kaukoputki’s user support serves our customers on weekdays from 8 a.m. to 4 p.m. at +358 10 510 1700 or at kaukoputkituki@kaukokiito.fi.

You can track the progress of your shipment with the tracking service. To track the shipment, you will need the shipment’s waybill number or parcel identifier. The tracking service displays information about where the shipment was last registered.

Transport orders made before 1 p.m. are mostly picked up on the same business day by 4 p.m. Orders made after 1 p.m. are generally picked up the next business day. You can view location‑specific pickup and delivery exceptions here.

See service‑specific information on the product pages:

Kaukokiito Parcel
Kaukokiito Groupage
Kaukokiito Partial and full loads

The shipment will usually be delivered on the next business day following the order. The shipment is delivered to the address marked on the parcel label and waybill. You can view location‑specific pickup and delivery exceptions here.
Please note that delivery to a private customer may differ from the schedule above.

See service‑specific information on the product pages:

Kaukokiito Parcel
Kaukokiito Groupage
Kaukokiito Partial and full loads

You can track the progress of your shipment with the tracking service. To track the shipment, you will need the shipment’s waybill number or parcel identifier. The tracking service displays information about where the shipment was last registered.

If the shipment is delayed by more than 24 hours from the schedule indicated in tracking, you can contact our service centre selvitys@kaukokiito.fi or +358 10 510 1300.

If the recipient cannot be reached, the shipment will be returned to the delivery terminal. We primarily aim to check with the recipient first and, if necessary, with the sender about what to do with the shipment.

In Kaukoputki, it is possible to edit shipments that have not yet been scheduled for transport. Kaukoputki’s shipment tracking clearly indicates when the details are still editable.

If the shipment has already been scheduled for transport, please contact our shipment inquiry. You can send a change request directly from Kaukoputki or call the number +358 10 510 1300, and we will check the situation on a case-by-case basis.

You can cancel a shipment after ordering in Kaukoputki if the shipment has not been forwarded to transport planning yet.

If the shipment has already been scheduled for transport, please contact our shipment inquiry. You can send a cancellation request directly from Kaukoputki or call the number +358 10 510 1300, and we will check the situation on a case-by-case basis.

You may ask the driver to check that the delivery information corresponds with the information on their mobile device.

An additional invoicing fee is added to the invoice if the total sum (excl. VAT) of the invoice is less than €500. The invoicing fee covers the processing, postal and form costs of invoicing.

Incorrect invoices should be reported to laskutiedustelu@kaukokiito.fi.

The Road Transport Agreement Act (TkSL) is applicable to road transport. The recipient is responsible for inspecting the goods they receive. If there are complaints concerning the quantity or condition of the shipment, a complaint should be filed with the driver upon delivery. The complaint is recorded in the driver’s handheld device. After this, submit a claim to the sender of the product.

If the damage is hidden and not visible externally, the notice must be made in writing to the carrier within seven days of receipt by email to vahingot@kaukokiito.fi.

The damaged products must be kept for any pickup and inspection. The procedures in the event of transport damage can be found here. (Linkki puuttuu)

If you would like to receive a digital consignment note, you can give the driver your email address once you have received and signed for the delivery. The driver registers your email address in a mobile device and sends you an email with a link to the digital consignment note. You can access a PDF copy of the consignment note through the link in the email.

If you have registered to our online order system Kaukoputki, you will find the consignment note in there as well. In Kaukoputki you are able to search consignment notes with different search criteria, such as date, recipient and the number of the consignment note.

You should make an agreement with the sender about them delivering the delivery note to you either electronically or as a paper copy attached to the delivery.

It is possible to receive all of the consignment notes in one email address, however, at the moment all of the shipment information emails arrive separately.