Correct address information is key
It pays to write down the address on your delivery order correctly, as accurate address information will help ensure that the delivery is smooth and successful, getting to the right place at the right time. Incorrect or incomplete address information will be flagged for inspection in our transport planning system and may delay the shipment.
Sometimes a shipment’s unloading location consists of several buildings or requires an access or gate code. So please make sure that the transport order contains all the necessary delivery details and that the driver can access the area.
How do we unload shipments at the recipient’s premises?
We recommend that the sender find out the recipient’s unloading conditions in advance to avoid unexpected extra service charges. When shipping large or long items to a new location for the first time, find out if the recipient provides an appropriate loading dock, a forklift, or other unloading equipment. You must also always order special equipment, such as a crane, in advance.
Shipments are always delivered in the immediate vicinity of the vehicle. So, it’s worth finding out in advance whether the yard or area is accessible with a large vehicle. If you need the driver to carry the shipment inside, please book this service in advance. With the Kaukokiito Paketti parcel service, however, indoor delivery is always included in the price. Please also make sure that the recipient will be on-site on weekdays between 8 am and 4 pm.
Communicate with the recipient
Adequate communication with both the transport company and the recipient reduces surprises. Once a transport order has been placed, the receiving customer can track the shipment’s progress on the Kaukokiito website. By registering for the free Kaukoputki online service, recipients can track Kaukokiito shipments from several different suppliers in a single view.
If the recipient is a private customer, Kaukokiito will contact them in advance of the delivery. This ensures that someone is present to receive the shipment and prevents unnecessary delivery attempts. It is important that the customer’s telephone number is correct on the delivery order, as without it we cannot arrange for a delivery time.
